Refund Policy

Refund Policy

At Cutech Solutions Ltd, we strive to ensure the satisfaction of our customers with the services we provide. We are aware, though, that there may be instances in which a refund is required. Therefore, we have established the following refund policy to outline the terms and conditions under which refunds will be issued:

Eligibility for Refund

Customers are eligible for a refund within the first 14 days of receiving the services from Cutech Solutions Ltd.

Refund Process

To request a refund, customers must contact Cutech Solutions Ltd within the first 14 days of receiving the services. Refund requests can be made by contacting our customer support team via email at billing@cutechsolutions.co.uk or by phone at +44 7424 352181. Customers must provide their name, contact information, and details of the services for which they are requesting a refund.

Refund Amount

Refunds will be issued for the full amount paid by the customer for the services within the first 14 days. No partial refunds will be provided.

Refund Method

The same payment method used for the initial transaction will be used to issue refunds. For example, if the customer made the payment via credit card, the refund will be credited back to the same credit card used for the transaction

Processing Time

Once a refund request is received and approved, Cutech Solutions Ltd will process the refund within 7 business days. The time it takes for the refund to be credited to the customer’s account may vary depending on the customer’s financial institution.

Exclusions

The following services are not eligible for refunds:

  • Services provided after the initial 14-day period.
  • Services that have been partially or fully consumed by the customer.
  • Services that have been terminated due to a violation of Cutech Solutions Ltd’s terms of service.

Disputes

Under applicable laws and regulations, a customer may report a problem to the relevant regulatory bodies or consumer protection organizations if they are unhappy with the answer Cutech Solutions Ltd. gave them regarding a refund request.

Effective Date

This refund policy is effective as of 11/03/2024. Cutech Solutions Ltd reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the refund policy will be communicated to customers via email or through our website.